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Returns & Shipping Policies

Welcome to Extro Mart — your trusted online shopping destination. We value your satisfaction and strive to make your shopping experience seamless and worry-free. Please read our policies below:


🚚 Shipping Policy

Order Processing Time

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or public holidays are processed on the next working day.

Delivery Time

  • We ship across India only.
  • Standard delivery time is 5–7 business days depending on your location.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery address and cart value.
  • Free shipping may be available during special promotions or on selected products.

Order Tracking

  • Once your order ships, you will receive a tracking link via email.
  • You can track your shipment anytime until it’s delivered.

🔄 Return & Refund Policy

Return Eligibility

We accept returns within 5 days of delivery if:

  • The item is unused and in original condition
  • The packaging is intact
  • The product is not a non-returnable item (e.g., perishable, hygiene-related, customized items)

How to Request a Return

To request a return:

  1. Email us at 📧 extromart1@gmail.com with your order number and the reason for return.
  2. We will respond with return instructions and the return address.
  3. Send the item back securely.

Note: Return shipping charges are the buyer’s responsibility unless the product is defective or incorrect.

Refund Process

  • Once we receive and inspect your returned item, we’ll notify you of the approval.
  • If approved, the refund will be processed to your original payment method within 5–7 business days.

Exchanges

  • We do not offer direct exchanges. Please return the product for a refund and place a new order.

❌ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Photos or video of the item and packaging
  • Your order ID

We’ll resolve the issue quickly with a replacement or full refund at no extra cost.


📩 Contact Us

If you have any questions or need assistance, feel free to reach out:

Email: extromart1@gmail.com
Website: www.extromart.com


Thank you for choosing Extro Mart — we appreciate your trust and look forward to serving you again!

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